With “Q1 Service Plan” imagine enjoyment the simplicity of single-point accountability the next time you have to deal with frustrating – and often costly – hardware problems. An all-inclusive service plan is professionally designed not only to help you maximize instrument performance but to enable your business operations running smoothly.
Highlights:

• Only corresponding parts used for all maintenance needs
• Only Professional Service Engineer employed by LTS will visit
• Unlimited telephone and e-mail support 24 hours a day directly with technical support
• 24/48 hours on site response
• Access to support web site

The “Q2 Service Plan” is an affordable option that delivers preventive maintenance services with the added assurance of having experienced engineers ready if an issue does occur. An all-inclusive preventive maintenance service plan is ideal for companies that utilize their instrument less frequently and are seeking to maximize instrument performance on a limited budget.
Highlights:

• Planned preventive maintenance visits
• Three days troubleshooting training provided on the customer site
• Unlimited telephone and e-mail support 24 hours a day directly with technical support
• 24/48 hours on site response

Our “Q3 Service Plan” is designed for laboratories that have no critical availability needs and for those with internal resources and expertise to maintain instrumentation on an ongoing basis.
Highlights:

• Three days troubleshooting training provided on the customer site
• Two days maintenance training provided on the customer site
• FREE Professional Service Engineer labor
• 24/48 hours on site response
• Unlimited telephone and e-mail support 24 hours a day directly with technical support

Helping to reduce operational costs with “Excellent Tailor Plan”.  With a simplified support contract structure, customized reports and streamlined invoicing, you can gain a clearer view of cost breakdown of analytical instrumentation so you can create greater efficiency.   An integrated service model helps you to quickly solve problems, enabling you to reduce the costs associated with downtime and lost productivity.