Call Us Today! 1-800-711-3235

Customer Satisfaction

At Lab Tech Support everything we do, from the way we answer the phone, the parts we stock, to the services we provide is designed to make our customers’ lives simpler.

We are committed to providing 100% customer satisfaction, all of the time. Our staff is 100% committed to our company’s values.

Expert Services

We provide maintenance, service contracts, repair, and compliance for the following instruments:
LC-MS/MS

Mass spectrometers

HPLC and UPLC

High-performance liquid chromatographs

LC-MS-TOF

Time of flight spectrometry

oMALDI

Matrix-assisted laser desorption/ionization

Service Plans to Best Suit Your Needs

We provide preventive maintenance, service contracts, repairs and compliance for most of the analytical instrumentation in your laboratory
1

Q1 Service Plan

Our all-inclusive Q1 Service Plan is designed to bring optimal performance to your lab instruments while maintaining up time and productivity to your lab and business operations.

2

Q2 Service Plan

An affordable option that offers preventative maintenance services with the added assurance of having experienced engineers ready if a problem arises.

3

Custom Plan

We realize that every lab or company has different needs, so we offer a flexible Custom Plan that can be tailored to your operation.  Simply give us a call and one of our service representatives will be more than happy to assist you.

4

Highlights of All Plans

  • Only corresponding parts are used for all maintenance needs
  • Direct access to a Lab Tech Support Service Engineer
  • Unlimited phone and email support, 24 hours a day, 7 days a week.
  • 24 to 48 hours on-site response
  • Access to support web site

Lab Tech Support Service Plan

Comparison Chart for Varying Instruments
LC-MS/MS

  • 2 PMs
  • Unlimited Travel
  • Unlimited Labour
  • 24-48 Hour Response
  • Unlimited Parts as Required
TOF-TOF

  • 2 PMs
  • Unlimited Travel
  • Unlimited Labour
  • 24-48 Hour Response
  • Unlimited Parts as Required
HPLC/UPLC

  • 1 PM
  • Unlimited Travel
  • Unlimited Labour
  • 24-48 Hour Response
  • Unlimited Parts as Required

Testimonial

“Our team has been using Lab Tech Support services  for the maintenance of our Sciex instruments for several years and we are very pleased with the service. They offer an excellent value for the money.

As a core lab working with many users, we cannot wait too long for diagnostics and repair.  LTS answers our requests quickly, and often use remote control to diagnose the problem with the instrument on the same day. If this does not work, they will come onsite shortly.  

We strongly recommend working with them!”

S.B., Ph.D

Quebec, Canada

Culture of Excellence

At Lab Tech Support, we are committed to providing exceptional, customized care that delivers consistent high-quality results. As leaders in the repair, maintenance, and support of mass spectrometry and analytical instruments, our core strengths include Experience, Passion, Responsiveness, and Value.
Experience

Our experience is defined in terms of both depth and breadth. With an average of 20+ years experience across our tech team, all of our techs are also cross-trained and experienced with most of the common makes and models of analytical equipment.  Deeper knowledge and wider perspective helps us to solve problems more creatively, quickly, and effectively.

Passion

When striving to get the job done right, and in compliance with OEM and industry standards, every member of our team shares a passion for detail and quality.  To this end, we back up our technicians with the tools, training, and support they need to service your instruments, and we back it with our 100% customer service assurance.

Responsiveness

With Lab Tech Support offices in Canada and the US, and our ability to work on such a wide range of equipment, we take pride in being responsive and reaching solutions quickly and efficiently. Our 24/7 availability enables us to respond to customer calls anytime so emergency machinery issues can be resolved, and operations restored, sooner and with minimal downtime.

Value

The bottom line of choosing Lab Tech Support is exceptional value. From preventative maintenance to emergency repair services, and our full range of service plans, Lab Tech Support commits to maximizing your machine uptime, and providing you with the best overall value.

To find out more, call us anytime at 1-800-711-3235!

Our Blog


Canadian National Proteomics Network

We were pleased to sponsor, and have a booth, at the 11th Canadian National Proteomics Network Annual Meeting in Québec City from May 6th to May 8th 2019.

Having a booth at the conference allowed us to connect with many of our current customers, and also allowed us to develop ties to new customers who we hope will enjoy Lab Tech Support's excellent service in the future.

ASMS Conference on Mass Spectrometry

We welcome all of our current customers (and our future customers!) to join us at the American Society for Mass Spectrometry conference in Atlanta, Georgia during June 2nd to 6th.

We will be located at booth 322.

If you are at the conference please feel free to stop by the booth and have a chat about how Lab Tech Support can service your Analytical Instrument needs.

Details about the conference can be found at https://www.asms.org/conferences/annual-conference

Job Openings

We are currently looking for experienced people in the following positions...


Waters Service Engineer
Agilent Service Engineer
Sciex Service Engineer

If you are looking for an opportunity and think that Lab Tech Support may be a good mutual fit, please forward your resume to hr@labtechsupport.com. We look forward to hearing from you!

Get in Touch

Please feel free to send us a message so that we can contact you
Canadian Office

160 Frobisher Drive
Unit 4
Waterloo ON N2V 2B1

USA Office

200 Continental Drive
Suite 401
Newark DE 19713

By Phone:

Toll Free: 800-711-3235

By Fax: 800-711-1096

COMING SOON – OUR NEW CALIFORNIA OFFICE!!